Store Policies

Shipping Policies:

All delivery times are estimated from the time your order leaves our processing center.

Domestic Orders:

The Hairfinity shipping department is able to ship to street addresses and PO Boxes within the United States. The purchaser is responsible for providing the correct mailing address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We can not be responsible for goods delivered to the wrong address.

Orders shipped to Alaska and Hawaii:

These orders can require an additional 2 – 3 day delivery time.

Order Processing Times:

We typically ship 3 times per week and try to process orders within 48 hours (except holidays and weekends). Orders submitted on weekends will process the next business day.

Domestic:

All packages, unless otherwise stipulated, once processed, are shipped via United States Postal Service First Class or Priority Mail (3-5 day service, not guaranteed). This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our processing center.

International:

All packages, unless otherwise stipulated, once processed, go out United States Postal Service Priority International or Express Mail International. Tracking numbers are given, but the postal service does not typically allow tracking of this number until the package has been delivered. Please note that minor adjustments to the shipping rate may be required depending upon the country of shipment and the CURRENT USPS shipping rates. We try to send orders for the fastest delivery time to you.

International Customs:

The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.

Incorrect Shipping Information:

If a package is returned to Brock Beauty Inc due to an incorrect or incomplete shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Brock Beauty Inc is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.

Lost or Stolen Packages:

Brock Beauty Inc is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Brock Beauty Inc will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

Items not in Stock:

We strive to have all of our products available for immediate shipment. In rare occasions, due to popularity and high demand for our products and limited availability of ingredients, products may be on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you.

PRODUCTS NOT FOR RESALE


Any and all Brock Beauty Inc. products (including, but not limited to, the following brands: Hairfinity, Infinite Lash, Essentious, and Dermera) that are purchased, or received as the result of a purchase through a website owned and/or operated by Brock Beauty Inc. are NOT FOR RESALE; with the sole exception belonging to Brock Beauty Inc. authorized retailers and distributors. Any purchase of our products made by someone other than an authorized retailer or distributor is made under the terms of a retail sale, which is when someone who is in the business of selling, like Brock Beauty Inc., sells to customers who buy products for their own use and not for resale to others.

Refund and Money Back Guarantee

Brock Beauty Inc. stands behind the products we sell. We recognize that although our products have extremely high consumer satisfaction, there is no one product that may work for everyone. We also strive to make your online shopping experience positive and secure. We do not at any time give or sell you information to any other companies.

If for any reason, within 30 days of your purchase, you are not satisfied with our product, you may receive a full refund of your purchase price (less shipping and handling) - no questions asked. The product must have been purchased directly from Brock Beauty Inc. In order to be eligible for a refund, we ask that you use the product as directed. For example, using two months worth of vitamins in a one month time period will void any guarantees. If you have previously returned HairFinity Vitamins under this refund policy, any future requests for a refund will not be honored. To cancel an order, please contact us by phone or email within 24 hours. Once an order has shipped it cannot be cancelled. Please contact us with any questions or concerns at +44 (0) 203 086 7980. or europe@brockbeauty.com. To obtain a refund, simply return all bottles (used and unused) with a note containing your name and address to:

M&R Ventures
Refunds Department
152 City Road
London EC1V 2NX

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