All delivery times are estimated from the time your order leaves
our processing center.
The Hairfinity shipping department is able to
ship to street addresses and PO Boxes within the United States.
The purchaser is responsible for providing the correct mailing
address. Please be certain your address is correct regardless
of your ordering process, before finalizing your order. We can
not be responsible for goods delivered to the wrong address.
Orders shipped to Alaska and Hawaii:
These orders can require an additional
2 – 3 day delivery time.
Order Processing Times:
We typically ship 3 times per week and
try to process orders within 48 hours (except holidays and weekends).
Orders submitted on weekends will process the next business day.
All packages, unless otherwise stipulated, once processed,
are shipped via United States Postal Service First Class or Priority
Mail (3-5 day service, not guaranteed). This service provides
delivery confirmation for all of our orders. All delivery times are
estimated from the time your order leaves our processing center.
All packages, unless otherwise stipulated, once
processed, go out United States Postal Service Priority International
or Express Mail International. Tracking numbers are given, but
the postal service does not typically allow tracking of this number
until the package has been delivered. Please note that minor adjustments
to the shipping rate may be required depending upon the country
of shipment and the CURRENT USPS shipping rates. We try to send
orders for the fastest delivery time to you.
The purchaser is responsible to pay any
applicable taxes or duties that may apply. We do not calculate
or collect taxes or duties from you. It is the purchaser’s responsibility
to check country and local regulations and policies of the receiving
country and abide by those. It is the responsibility of the purchaser
to be sure the Customs Department permits the shipment of our
products to your country and what the duties or tariffs may be
upon delivery. We will not provide a refund on the shipping of
the package if it is refused by customs or by yourself, due to
regulations and taxes or duties. If the package is seized by customs
for any reason and the package is not returned to us, we can not
issue a refund.
Incorrect Shipping Information:
If a package is returned to Brock
Beauty Inc due to an incorrect or incomplete shipping address provided by a
customer, the customer will be responsible for the return shipping
cost as well as the redelivery cost. Brock Beauty Inc is not responsible
for packages delivered incorrectly or lost due to incorrect or incomplete shipping
information provided by a customer.
Lost or Stolen Packages:
Brock Beauty Inc is not responsible
for lost or stolen packages that have a confirmed delivery to the address
entered for an order. Upon inquiry, Brock Beauty Inc will confirm
delivery to the provided address, date of delivery, tracking information
and shipping carrier information for the customer to investigate.
No refunds, replacements or credits will be issued for orders
confirmed to have been delivered to the address provided in an
Items not in Stock:
We strive to have all of our products available
for immediate shipment. In rare occasions, due to popularity and
high demand for our products and limited availability of ingredients,
products may be on back order. We will take all necessary steps
to advise you in a prompt manner if this situation occurs. If
it is possible to ship a portion of an order, we will send out
all available items and place the remainder as a back-order, to
be shipped as soon as possible with no extra shipping charges
PRODUCTS NOT FOR RESALE
Any and all Brock Beauty Inc. products (including, but not limited to, the following brands: Hairfinity, Infinite Lash, Essentious, and Dermera) that are purchased, or received as the result of a purchase through a website owned and/or operated by Brock Beauty Inc. are NOT FOR RESALE; with the sole exception belonging to Brock Beauty Inc. authorized retailers and distributors. Any purchase of our products made by someone other than an authorized retailer or distributor is made under the terms of a retail sale, which is when someone who is in the business of selling, like Brock Beauty Inc., sells to customers who buy products for their own use and not for resale to others.
Refund and Money Back Guarantee
Brock Beauty Inc. stands behind the products we sell. We recognize
that although our products have extremely high consumer satisfaction,
there is no one product that may work for everyone. We also strive
to make your online shopping experience positive and secure. We
do not at any time give or sell you information to any other companies.
If for any reason, within 30 days of your purchase, you are not
satisfied with our product, you may receive a full refund of your
purchase price (less shipping and handling) - no questions asked.
The product must have been purchased directly from Brock Beauty
Inc. In order to be eligible for a refund, we ask that you use
the product as directed. For example, using two months worth of
vitamins in a one month time period will void any guarantees.
If you have previously returned HairFinity Vitamins under this
refund policy, any future requests for a refund will not be honored.
To cancel an order, please contact us by phone or email within 24 hours. Once an order has shipped it cannot be cancelled. Please contact us with any questions or concerns at +44 (0) 203 086 7980. To obtain a refund, simply return all
bottles (used and unused) with a note containing your name and
M&R Ventures LTD
152 City Road
London EC1V 2NX
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